The topic of harnessing social media to engage with customers, share new developments and provide better service will be more important than ever in 2010. Seems like 2009 was the year that companies started to take Twitter and Facebook seriously. Now the question is “What are our customers saying and what do we do about [...] Read more »
Tracking Customer Conversations Across the Web
Categories: marketing - Tags: breakfast foods, customer service reps, customers, facebook, marketing, social media, twitter, zappo
